FAQs
Welcome to the Randolph Goods FAQ
Below are answers to common questions regarding our bags, sourcing, shipping, and policies.
For additional questions, contact hello@randolphgoods.com
Are all items authentic?
Yes. We stand behind the authenticity of every item we offer with a 100% authenticity guarantee.
All items are sourced from trusted and vetted partners, many of whom we have worked with for years. Each piece undergoes a multi-step authentication process, including in-house inspection and third-party verification.
Many items will include their original receipt. We are always happy to provide a certificate of authenticity.
Are your bags new or pre-owned?
We sell both. All items are considered pre-owned unless otherwise stated.
We work with many pieces from all stages of life, including very worn and excellent or new condition.
How do you determine condition?
We do our best to describe each item as accurately as possible. We provide detailed photos so the client has a full understanding of condition.
We always encourage reviewing all photos carefully and are always happy to provide additional images or details before purchase.
Do you accept returns?
All sales are final due to the nature and value of these items.
Returns are only considered if there is a major discrepancy between the item received and the listing.
Any concerns must be reported in writing within 48 hours of delivery.
What qualifies as a discrepancy?
Discrepancies refer to notable wear or damage that was not disclosed in the description or visible in the listing photos.
Examples include significant damage to the leather, such as deep scratches, stains, tears, or structural issues.
Can you source a specific bag for me?
Yes. We can source specific Hermès handbags and other luxury items through our global network of collectors, dealers, and trusted resellers.
We will present options that match your specifications and provide additional photos and details before moving forward.
How long does sourcing take?
Most sourcing requests are fulfilled within approximately 7 to 10 days.
However, timelines can vary depending on availability, location, and logistics. As we work with a global network, delays
related to international shipping, customs, or partner handling times may occur.
We will keep you updated throughout the process.
When will my item ship?
In-stock items typically ship within 2 business days.
Sourcing items held with partners are first sent to our New York office for inspection, authentication, and quality control.
This usually takes a few days before we ship to you via fully insured, expedited service.
Do you ship internationally?
Yes. We work with clients worldwide.
Domestic U.S. shipping is included. International shipping is available for an additional $150.
What payment methods do you accept?
We accept bank transfer (wire or ACH), Wise, credit card, and USDT (Ethereum ERC-20 only).
Credit card payments incur a 3% processing fee plus applicable sales tax.
USDT payments include a 2.5% processing fee.
All credit card payments require ID verification and approval prior to shipment.
Why are all sales final?
Due to the high value and delicate nature of these items, we cannot guarantee condition once a piece has been delivered and handled.
Even minor changes can impact value, which is why all sales are final unless a major discrepancy is present.
Are you affiliated with Hermès or other brands?
No. Randolph Goods is an independent luxury dealer.
We are not affiliated with, nor an authorized retailer of, any brands we offer.
For full terms, please refer to our Terms of Service: https://www.randolphgoods.com/pages/terms-and-conditions