Welcome to Randolph Goods.These Terms of Service ("Terms") govern all purchases, communications, and interactions with Randolph Goods, whether through our website, email, social media, or direct bank transfer. By placing an order or conducting business with Randolph Goods by any method—including wire transfer—you agree to be bound by these Terms. If you do not agree, please do not proceed with any transaction or use of our services.
By using our website or services, you agree to the following:
We strive to ensure that the product descriptions, images, and pricing information on our website are accurate. However, we do not guarantee that the information is error-free. In case of errors, we reserve the right to correct any mistakes, inaccuracies, or omissions, and to cancel orders if necessary.
All items are sold "as described" and may show slight variations consistent with handmade luxury goods. We strive to provide the most accurate descriptions and photos as possible, but please note, all items are considered pre-owned unless otherwise noted, and may have had prior owners and undergone maintenance or replacements, including by Hermès or trusted professionals. While we carefully inspect each item, we are not responsible for previous modifications that are not immediately obvious or disclosed to us. Minor discrepancies do not constitute a defect or misrepresentation. Unless explicitly stated, accessories provided are authentic and functional, but are not guaranteed to be the item's original accompanying accessories from boutique.
All items sold by Randolph Goods are sold as-is and do not carry any warranty, express or implied, from Randolph Goods. Any support or service from the original manufacturer or brand, such as Hermès, may be available at their discretion but is not the responsibility of Randolph Goods.
Please note that colors may appear differently on screen due to lighting and display settings; slight variations in color between photos and the item in person are not considered a discrepancy.
When you place an order with Randolph Goods, you agree to the following:
At Randolph Goods, we take great care in ensuring your luxury items are securely packaged and fully insured during shipment. To help us provide the best possible service, we kindly ask that you double-check the shipping address provided at checkout, as it is the buyer’s responsibility to ensure all information is correct. Please note that any packages returned to us due to an incorrect address or canceled after shipment for any reason, will incur a 30% restocking fee to cover the costs associated with the packaging, insurance, and handling of your item. We appreciate your understanding and cooperation in helping us deliver your items safely and efficiently.
Identity Verification & Fraud Prevention
Randolph Goods reserves the right to request government-issued identification, proof of address, payment verification documentation, video verification, or other reasonable identity confirmation prior to processing or shipping any order. Orders may be delayed, canceled, or refunded at our sole discretion if requested verification is not provided. Any refusal to comply with identity verification procedures may result in cancellation of the transaction without liability to Randolph Goods.
Credit Card Authorization
By submitting payment via credit card, Buyer represents and warrants that they are the authorized cardholder and expressly authorize Randolph Goods to charge the full invoiced amount, including applicable taxes, shipping, and fees. Buyer acknowledges that high-value luxury goods transactions may require additional verification and that documentation including invoice confirmation, shipping confirmation, delivery signature, IP logs, and communications may be retained for fraud prevention and dispute resolution.
Payment Disputes & Chargebacks
Buyer agrees not to initiate a chargeback or payment dispute without first contacting Randolph Goods directly. Initiating a chargeback or payment dispute without good faith communication constitutes a breach of these Terms. In the event of a dispute, Buyer agrees to cooperate fully and provide any documentation reasonably requested. Randolph Goods reserves the right to pursue recovery of funds, collection costs, administrative fees, arbitration costs, and legal expenses resulting from improper or bad-faith disputes.
Wire Transfers & Irreversible Payments
All wire transfers, ACH payments, and cryptocurrency transactions are considered final once received and cleared. Randolph Goods is not responsible for sender errors, including incorrect account information. Buyer assumes full responsibility for confirming wire details prior to sending funds.
Deposits
Any deposit made to secure an item is non-refundable unless otherwise agreed in writing. Deposits apply toward the total purchase price but do not constitute a completed sale until full payment is received.
Tax Representation
Buyer is responsible for providing valid resale certificates or tax documentation where applicable. Buyer represents that any tax exemption documentation provided is accurate and lawful. Randolph Goods reserves the right to collect applicable taxes if exemption documentation is invalid, incomplete, or rejected.
We offer worldwide shipping through trusted carriers. Shipping times and rates vary based on your location and the shipping method selected at checkout.
Randolph Goods is not responsible for lost or stolen packages, stolen or missing package contents, or delivery delays. Once an item is in transit, any issues become the responsibility of the shipping carrier and will be handled directly with them in accordance with their policies.
Buyer Responsibility: At Randolph Goods, we take great care in ensuring your luxury items are securely packaged and fully insured during shipment. To help us provide the best possible service, we kindly ask that you double-check the shipping address provided at checkout, as it is the buyer’s responsibility to ensure all information is correct. Please note that any packages returned to us due to an incorrect address or canceled after shipment for any reason, will incur a 30% restocking fee to cover the costs associated with the packaging, insurance, and handling of your item. We appreciate your understanding and cooperation in helping us deliver your items safely and efficiently.
If an item does not match its described authenticity or condition, it will be returned to the seller or consignor. Randolph Goods is not responsible for the cost of returning items that fail to meet the stated criteria. The responsibility for return shipping and any associated costs lies solely with the individual attempting to sell or consign the bag. Please ensure all descriptions and details provided are accurate to avoid any issues.
All international orders may be subject to customs duties, taxes, or other import fees determined by the destination country. These charges are the sole responsibility of the buyer. If an order is returned to us or if any additional fees are incurred due to refusal to pay these fees or failure to provide necessary customs information, the buyer will be responsible for these charges. Please note that these additional charges are separate from and do not include the 30% restocking fee that may apply to returned items. We encourage buyers to familiarize themselves with their country’s customs policies before making a purchase.
Transfer of Title & Risk of Loss
Title to and risk of loss for all items transfer to the Buyer upon delivery of the item to the shipping carrier. Randolph Goods fulfills its obligation upon confirmed shipment. Any loss, delay, damage, or claim occurring after transfer to the carrier must be addressed directly with the carrier in accordance with their policies and insurance terms.
Delivery Confirmation
Confirmed carrier delivery, including signature confirmation when applicable, constitutes proof of receipt. Claims of non-delivery or missing contents must be reported directly to the shipping carrier. Randolph Goods is not liable for claims made after confirmed delivery.
At Randolph Goods, we guarantee that all our products are 100% authentic and of the highest quality. While we strive to ensure that you're completely satisfied with your purchase, please be aware that all sales are final unless otherwise indicated. We encourage buyers to ask any relevant questions prior to making an order. In the unlikely event of a major discrepancy between the condition of the bag and its listing description, we will review the situation on a case-by-case basis. If a significant difference is found, we may accept the item tentatively for a return. The item must be returned in the same condition in which it was delivered. Upon receipt of the item, our team will inspect the item and thoroughly review all necessary information, and if your claim is approved, a refund will be processed. Please note that initiating a claim does not guarantee approval. To initiate a claim, you must notify us within 48 hours of receiving your purchase, providing clear photographs and a detailed explanation of the discrepancy.
Hermès products are entirely handmade by skilled artisans, and as such, natural variations in things like: craftsmanship, leather texture, hardware or stamp placement, and accessory sizing are to be expected. These variations are a normal part of the artisanal process and are not considered defects or flaws. These characteristics do not qualify as grounds for return, refund, or exchange.
All items are pre-owned or vintage unless otherwise noted, and while we strive to provide the most accurate description possible, most items have had prior owners. Items may have undergone professional maintenance or replacements, including by the brand or third party trusted professionals. While we carefully inspect and authenticate each item before listing, we are not responsible for any previous modifications that are not immediately apparent or disclosed to us. Slight variations are to be expected with handmade and pre-owned items and do not constitute misrepresentation.
Condition Acknowledgment
Buyer acknowledges that pre-owned and vintage luxury goods may show signs of wear consistent with age and prior ownership. Normal wear, minor marks, patina, oxidation, storage odor, subtle handling signs, or natural aging of materials do not qualify as discrepancies and are not grounds for return, refund, or exchange.
Hermès hardware, fine jewelry and luxury watches are plated in or composed of precious metals such as silver, palladium or gold. These materials are naturally prone to oxidation or slight tarnishing over time, especially when stored in boxes or exposed to varying humidity. This is not considered damage—it is a normal and expected characteristic of precious metals, and in most cases, can be gently polished if desired.
For all approved returns or canceled orders, refunds will be processed once the returned package is received and all applicable fees are confirmed. The item must be returned in the exact condition in which it was originally delivered. Please note that returns may involve additional time and costs, such as shipping fees, taxes, or other charges. The cost of the original shipment for the canceled order, as well as any expenses incurred during the return process, will be deducted from the refund amount.
Please note that while we strive to process returns and refunds as efficiently as possible, we cannot guarantee completion within any specific time frame. Processing times may vary depending on the item, condition, and other factors. We will make every effort to keep you updated throughout the process and appreciate your understanding and patience.
At Randolph Goods, we strive to provide a transparent and seamless shopping experience. By completing a purchase with us, you agree to the following terms: All sales are final unless otherwise indicated. If you have questions or concerns about your purchase, we encourage you to contact us directly so we can assist you. By placing an order, you agree not to dispute or initiate a chargeback through your bank or credit card company. Any concerns regarding your order should be addressed with Randolph Goods directly, as we are committed to resolving any issues promptly and fairly. Due to the unique nature of our products, all sales are considered final unless otherwise indicated.
Refunds, cancellations, or exchanges are not permitted unless explicitly agreed upon by Randolph Goods in writing. Proof of shipment and/or delivery serves as conclusive evidence that the order was fulfilled as agreed and marks the completion of the sale. In the rare event of a dispute, we ask that you contact us directly to resolve the matter. If needed, disputes may be handled through a mutually agreed-upon arbitration process, as outlined in our terms.
By placing an order with Randolph Goods, you acknowledge and agree to these terms.
Please view Return and Refund and Guarantee sections for additional information.
All content on the Site, including but not limited to text, images, logos, and design elements, are the property of Randolph Goods or its licensors and are protected by intellectual property laws.
To the fullest extent permitted by law, Randolph Goods will not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of, or inability to use, the Site or our products.
By using this website or placing an order with Randolph Goods, you agree that any dispute, claim, or controversy arising out of or relating to your transaction—including but not limited to the condition, authenticity, or description of any item—shall be resolved exclusively through binding arbitration. The arbitration will be conducted in the state where Randolph Goods LLC is registered, Delaware, in accordance with the rules of the American Arbitration Association.
Any dispute shall be governed by and construed in accordance with the laws of the state of Delaware, without regard to its conflict of law principles.You agree that any legal action or proceeding shall be brought exclusively in the state or federal courts located in the state of Delaware, and you hereby consent to the personal jurisdiction of such courts. Each party shall bear its own legal fees and costs, except that Randolph Goods reserves the right to seek reimbursement for damages, legal fees, and other costs resulting from any breach of these Terms, false claims, or bad-faith disputes. No claim may be brought as part of a class or representative action.
Fraud & Abuse
Randolph Goods reserves the right to report suspected fraud, false claims, attempted financial abuse, or unlawful activity to law enforcement, financial institutions, shipping carriers, fraud databases, and other relevant entities. We fully cooperate with investigations related to payment disputes or fraudulent activity.
Collections
In the event of unpaid balances, reversed payments, improper chargebacks, or breach of these Terms, Randolph Goods reserves the right to pursue collection efforts. Buyer agrees to be responsible for any collection fees, administrative costs, arbitration fees, and reasonable legal expenses incurred.
Public Statements
Buyer agrees not to publish or disseminate false, misleading, or defamatory statements regarding Randolph Goods, its owners, or its services. Randolph Goods reserves the right to pursue legal remedies for reputational harm caused by knowingly false public allegations.
Randolph Goods maintains a strict non-disparagement policy and reserves the legal right to pursue appropriate action in response to any false, misleading, or defamatory public statements made about the company, its owners, or its services.
Randolph Goods is an independent company specializing in the resale, consignment, and sourcing of luxury goods, with a particular focus on Hermès products. We are not affiliated, associated, authorized, endorsed by, or in any way officially connected with Hermès, or any of its subsidiaries or affiliates. The name “Hermès” as well as related names, marks, emblems, and images are registered trademarks of their respective owners.
Any item returned to or left in the possession of Randolph Goods for more than 30 days without resolution or written agreement may be deemed abandoned and subject to storage fees, resale, or other action necessary to recover costs.
You agree to indemnify and hold harmless Randolph Goods and its affiliates, employees, and agents from any claims, damages, liabilities, or expenses (including legal fees) arising out of your use of the Site/Services or breach of these Terms.
We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site following the posting of changes constitutes your acceptance of the new Terms.
If you have any questions regarding shipping, please do not hesitate to contact us at hello@randolphgoods.com.
Randolph Goods may accept a deposit to temporarily hold an item for a client. All deposits are strictly non-refundable and non-transferable. A deposit secures the item for a limited period of time and confirms the client’s intent to complete the purchase.
The remaining balance must be paid in full within forty-eight (48) hours of the deposit being received, unless otherwise agreed to in writing by Randolph Goods. If the balance is not received within this time frame, the deposit will be forfeited in full and Randolph Goods reserves the right to immediately release the item and offer it for sale to other buyers without further notice.
Deposits may not be applied to other items, future purchases, or transferred to another client under any circumstances.
